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Sabre and HRS Crew & Passenger Solutions to support disrupted airline passengers

 Thursday, July 13, 2023

Sabre Corporation announced a new agreement with HRS, as a service (SaaS) provider, to support airlines on their digitalization journey.

By integrating HRS Crew & Passenger Solutions technologies with existing Sabre solutions, the two companies can provide airlines with innovative automation that delivers lodging and financial reimbursement services when disruptions impact passengers.

Sabre’s intelligent service recovery solutions are used by airlines around the world to support passenger re-booking challenges, including providing self-service options to allow passengers to choose their own flights, designed to help improve the overall traveller experience.

HRS’ Crew & Passenger Solutions complements Sabre’s existing expertise by enabling airlines globally to provide passengers with instantly bookable hotel accommodations, local transportation, meals, and monetary compensation directly when disruption strikes.

When a passenger’s flight is disrupted, options are communicated via SMS, email, or voice call directly to a passenger’s mobile device.

Additionally, HRS’ reimbursement technology allows passengers to simply take photos of their receipts, upload digital images, and be instantly reimbursed for appropriate expenses such as meals and refreshments. This capability eliminates the need for paper vouchers that typically entail lengthy administrative processes.